Frequently Asked Questions (FAQs)
- Is the land I’m buying from UrbanReality genuinely verified and free from government acquisition?
Yes. All our properties are thoroughly verified with clear titles such as R of O, FCDA Approval, or Building Approval. We have conducted legal audits to ensure there are no encumbrances, disputes, or government acquisition issues.
- Can I start building immediately after making a deposit?
No. Development is strictly prohibited until:
- All payments are fully completed,
- Allocation has been officially issued,
- Documentation has been delivered.
- What happens if I default on my installment payments?
If payments are delayed beyond the 60-day grace period, a 1% default penalty is applied monthly on the outstanding balance. Failure to pay beyond another 90 days may lead to placing your subscription on hold.
- Can I get a refund if I change my mind after paying?
Urban Reality operates a limited refund policy. Payments are refundable, but the following are not:
- Administrative charges,
- Survey/Documentation/Development fees, once processed
However, when a formal refund request is received, up to 20% of the amount may be deducted as an administrative penalty — subject to management approval.
- When will I receive my allocation and documents?
Once all payments (including ancillary fees) are made in full, your plot(s) will be allocated within 10 working days. Full documentations follow afterward, depending on the location and processing schedule.
- Can I inspect the land before buying?
Yes. We strongly encourage all clients to physically inspect the land or send a trusted representative. UrbanReality organizes free site inspections weekly from our office in Kuje, Abuja.
- Do you help with property development or building approvals?
Yes. All our estates come with building approvals. We assist clients with guidance on layout plans. However, all construction must begin after allocation and documentation are completed.
- Can I resell or transfer my plot to another person?
Yes, but only after full payment and documentation are completed.
- Do you offer discounts for bulk purchases or referrals?
Yes. We offer:
- Bulk purchase discounts
- Corporate and group investment packages
- Referral bonuses for verified clients.
Contact our sales team for current offers.
- How do I know my payments are safe and recorded?
All transactions are tracked and receipted. You’ll receive an official payment receipt after every payment. You can also log in to your UrbanReality.com account 24/7 to view your real-time transaction history.
Important: All payments must be made to UrbanReality’s official bank account. We do not accept cash payments on site.
- What if the land I pay for is affected by government policies or external encroachment?
UrbanReality takes responsibility for all land sold. If any plot is affected by unforeseen government acquisition or encroachment, we will offer replacement within our estate or a refund minus documentation costs — at our discretion.
- What is the size of each plot, and can I buy more than one?
Yes, buyers can purchase multiple plots. Each standard plot has its own unique as stated on our website, depending on the estate. We offer residential, commercial and corner-piece plots upon request.
- Can I build a commercial property or warehouse on residential land?
No. Residential plots are strictly for residential use. Buyers intending to use land for commercial or industrial purposes must indicate at the point of purchase so the correct zoning can be assigned.
- What charges are non-refundable under any circumstance?
The following fees are non-refundable:
- Administrative charges
- Legal/Documentation fee
- Development levy (once commenced)
These fees cover irreversible third-party processing and statutory costs.
Above are the Frequently Asked Questions (FAQs)