Who we are

Privacy Policy

Effective Date: 12th February, 2022
Website: www.urbanreality.com.ng

At UrbanReality, your trust is at the core of everything we do. Whether you’re purchasing land or making installment payments, we are fully committed to protecting your personal and financial information. This Privacy Policy explains how we handle the information you provide, especially in relation to online payments.

By using our website, you consent to the practices described below.

1. Your Security Comes First

When you make payments on our platform, you are not transacting directly with us. All payments are securely processed through Paystack, a trusted and fully PCI DSS-compliant payment gateway used by major banks and fintech companies in Nigeria.

Urban Reality does not store, access, or manage your card details, PIN, or bank login information.

2. Information We Collect

We collect only the information necessary to provide services and maintain security, such as:

  • Full name
  • Email address
  • Phone number
  • Billing address (if applicable)
  • Transaction details (e.g., amount, status, date)
  • Any messages you send via our contact forms or live chat

We never collect or store your debit/credit card number, CVV, ATM PIN, or other financial login details.

3. How Payments Are Processed

All online payments made on www.urbanreality.com.ng are handled by Paystack, which provides a secure and encrypted environment for all transactions. Paystack is:

  • PCI DSS Level 1 certified (the highest level of security for payment processors)
  • Trusted by millions of users and businesses in Nigeria and across Africa
  • Responsible for managing and processing your payment information

When you enter your card or bank details, you’re interacting directly with Paystack’s secure interface.

4. How We Use Your Information

We use your contact and transaction information to:

  • Confirm and track your payments
  • Send payment receipts and updates
  • Manage installment plans and balances
  • Provide customer support and verify account ownership
  • Comply with regulatory requirements

We do not use your personal data for unsolicited marketing or share it with advertisers.

5. How We Keep Your Data Safe

UrbanReality employs strong data security measures, including:

  • HTTPS (SSL encryption) on our website to protect all communications
  • Verified email authentication and account login protocols
  • Regular audits and updates to maintain digital security

Our staff is trained to handle client data with confidentiality and discretion.

6. Your Rights

You have the right to:

  • Request access to the data we hold about you
  • Correct or update your personal information
  • Ask us to delete your data (where applicable)
  • Withdraw consent from receiving future emails or updates

You can request any of the above by contacting us directly (details below).

7. Cookies and Tracking

We use cookies only to improve your website experience, like keeping you logged in or saving your progress on forms. You can turn off cookies through your browser settings, although some features may be affected.

8. Third-Party Services

We may use reputable third-party tools (e.g., email delivery services, analytics platforms) that help us serve you better. These providers are obligated to protect your data and may not use it for their own marketing or resale.

9. Updates to This Policy

We may update this policy occasionally to reflect changes in our services or legal obligations. Any updates will be posted on this page with a new effective date.

10. Contact Us

If you have questions, concerns, or requests about this Privacy Policy, please reach out to us directly:

Email: info@urbanreality.com.ng
Website: www.urbanreality.com.ng

Your privacy and peace of mind matter. At Urban Reality, we do not just sell land—we build lasting relationships on trust and transparency.